1. INTRODUCTION
Welcome
to EzCart.com.bd also hereby known as “we", "us" or "EzCart".
We are an online marketplace and these are the terms and conditions governing
your access and use of EzCart along with its related sub-domains, sites, mobile
app, services, and tools (the "Site"). By using the Site, you hereby
accept these terms and conditions (including the linked information herein) and
represent that you agree to comply with these terms and conditions (the
"User Agreement"). This User Agreement is deemed effective upon your
use of the Site which signifies your acceptance of these terms. If you do not
agree to be bound by this User Agreement please do not access, register with, or
use this Site.
The Site reserves the right to change, modify, add, or remove portions of these
Terms and Conditions at any time without any prior notification. Changes will
be effective when posted on the Site with no other notice provided. Please
check these Terms and Conditions regularly for updates. Your continued use of
the Site following the posting of changes to Terms and Conditions of use
constitutes your acceptance of those changes.
2. CONDITIONS OF
USE
A. YOUR ACCOUNT
To
access certain services offered by the platform, we may require that you create
an account with us or provide personal information to complete the creation of
an account. We may at any time in our sole and absolute discretion, invalidate
the username and/or password without giving any reason or prior notice and
shall not be liable or responsible for any losses suffered by, caused by,
arising out of, in connection with, or by reason of such request or
invalidation.
You are responsible for maintaining the confidentiality of your user
identification, password, account details, and related private information. You
agree to accept this responsibility and ensure your account and its related
details are maintained securely at all times and all necessary steps are taken
to prevent misuse of your account. You should inform us immediately if you have
any reason to believe that your password has become known to anyone else, or if
the password is being, or is likely to be, used in an unauthorized manner. You
agree and acknowledge that any use of the Site and related services offered
and/or any access to private information, data or communications using your
account and password shall be deemed to be either performed by you or
authorized by you as the case may be. You agree to be bound by any access of
the Site and/or use of any services offered by the Site (whether such access or
use are authorized by you or not). You agree that we shall be entitled (but not
obliged) to act upon, rely on, or hold you solely responsible and liable in respect
thereof as if the same were carried out or transmitted by you. You further
agree and acknowledge that you shall be bound by and agree to fully indemnify
us against any and all losses arising from the use of or access to the Site
through your account.
Please ensure that the details you provide us with are correct and complete at
all times. You are obligated to update details about your account in real-time
by accessing your account online. For pieces of information, you are not able
to update by accessing Your Account on the Site, you must inform us via our
customer service communication channels to assist you with these changes. We
reserve the right to refuse access to the Site, terminate accounts, remove or
edit content at any time without prior notice to you. We may at any time in our
sole and absolute discretion, request that you update your Personal Data or
forthwith invalidate the account or related details without giving any reason
or prior notice and shall not be liable or responsible for any losses suffered
by or caused by you or arising out of or in connection with or by reason of
such request or invalidation. You hereby agree to change your password from
time to time and to keep your account secure and also shall be responsible for
the confidentiality of your account and liable for any disclosure or use
(whether such use is authorized or not) of the username and/or password.
B. PRIVACY
Please
review our Privacy Agreement, which also governs your visit to the Site. The
personal information/data provided to us by you or your use of the Site will
be treated as strictly confidential, in accordance with the Privacy Agreement
and applicable laws and regulations. If you object to your information being
transferred or used in the manner specified in the Privacy Agreement, please do
not use the Site.
C. PLATFORM FOR
COMMUNICATION
You
agree, understand, and acknowledge that the Site is an online platform that
enables you to purchase products listed at the price indicated therein at any
time from any location using a payment method of your choice. You further agree
and acknowledge that we are only a facilitator and cannot be a party to or
control in any manner any transactions on the Site or on a payment gateway as
made available to you by an independent service provider. Accordingly, the
contract of sale of products on the Site shall be a strictly bipartite contract
between you and the sellers on our Site while the payment processing occurs
between you, the service provider, and in case of prepayments with electronic
cards your issuer bank. Accordingly, the contract of payment on the Site shall
be strictly a bipartite contract between you and the service provider as listed
on our Site.
D. CONTINUED
AVAILABILITY OF THE SITE
We
will do our utmost to ensure that access to the Site is consistently available
and is uninterrupted and error-free. However, due to the nature of the Internet
and the nature of the Site, this cannot be guaranteed. Additionally, your
access to the Site may also be occasionally suspended or restricted to allow
for repairs, maintenance, or the introduction of new facilities or services at
any time without prior notice. We will attempt to limit the frequency and
duration of any such suspension or restriction.
E. LICENSE TO
ACCESS THE SITE
We
require that by accessing the Site, you confirm that you can form legally
binding contracts and therefore you confirm that you are at least 18 years of
age or are accessing the Site under the supervision of a parent or legal
guardian. We grant you a non-transferable, revocable and non-exclusive license
to use the Site, in accordance with the Terms and Conditions described herein,
for the purposes of shopping for personal items and services as listed to be
sold on the Site. Commercial use or use on behalf of any third party is
prohibited, except as explicitly permitted by us in advance. If you are
registering as a business entity, you represent that you have the authority to
bind that entity to this User Agreement and that you and the business entity
will comply with all applicable laws relating to online trading. No person or
business entity may register as a member of the Site more than once. Any breach
of these Terms and Conditions shall result in the immediate revocation of the
license granted in this paragraph without notice to you.
Content provided on this Site is solely for informational purposes. Product
representations including price, available stock, features, add-ons, and any
other details as expressed on this Site are the responsibility of the vendors
displaying them and is not guaranteed as completely accurate by us. Submissions
or opinions expressed on this Site are those of the individual(s) posting such
content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Site,
but not to download (excluding page caches) or modify the Site or any portion
of it in any manner. This license does not include any resale or commercial use
of this Site or its contents; any collection and use of any product listings,
descriptions, or prices; any derivative use of this Site or its contents; any
downloading or copying of account information for the benefit of another seller;
or any use of data mining, robots, or similar data gathering and extraction
tools.
This Site or any portion of it (including but not limited to any copyrighted
material, trademarks, or other proprietary information) may not be reproduced,
duplicated, copied, sold, resold, visited, distributed, or otherwise exploited
for any commercial purpose without express written consent by us as may be
applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page layout, or form)
without our express written consent. You may not use any meta tags or any other
text utilizing our name or trademark without our express written consent, as
applicable. Any unauthorized use terminates the permission or license granted
by us to you for access to the Site with no prior notice. You may not use our
logo or other proprietary graphic or trademark as part of an external link for
commercial or other purposes without our express written consent, as may be
applicable.
You agree and undertake not to perform restricted activities listed within this
section; undertaking these activities will result in immediate cancellation
of your account, services, reviews, orders, or any existing incomplete transaction
with us and in severe cases may also result in a legal action:
F. YOUR CONDUCT
You
must not use the website in any way that causes, or is likely to cause, the
Site or access to it to be interrupted, damaged, or impaired in any way. You
must not engage in activities that could harm or potentially harm the Site, its
employees, officers, representatives, stakeholders, or any other party directly
or indirectly associated with the Site or access to it to be interrupted,
damaged, or impaired in any way. You understand that you, and not us, are
responsible for all electronic communications and content sent from your computer
to us and you must use the Site for lawful purposes only. You are strictly
prohibited from using the Site
· for fraudulent purposes, or in connection with
a criminal offense or other unlawful activity
· to send, use or reuse any material that does not
belong to you; or is illegal, offensive (including but not limited to material
that is sexually explicit content or which promotes racism, bigotry, hatred or
physical harm), deceptive, misleading, abusive, indecent, harassing,
blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or
menacing; ethnically objectionable, disparaging or in breach of copyright,
trademark, confidentiality, privacy or any other proprietary information or
right; or is otherwise injurious to third parties, or relates to or promotes
money laundering or gambling; or is harmful to minors in any way; or
impersonates another person; or threatens the unity, integrity, security or
sovereignty of Bangladesh or friendly relations with foreign States; or
objectionable or otherwise unlawful in any manner whatsoever; or which consists
of or contains software viruses, political campaigning, commercial
solicitation, chain letters, mass mailings or any "spam”
· Use the Site for illegal purposes.
· to cause annoyance, inconvenience, or needless
anxiety
· for any other purposes that are other than
what is intended by us
G. YOUR SUBMISSION
Anything
that you submit to the Site and/or provide to us, including but not limited to,
questions, reviews, comments, and suggestions (collectively, "Submissions")
will become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments
or reviews to the Site, you also grant us the right to use the name that you
submit, in connection with such review, comment, or other content. You shall
not use a false e-mail address, pretend to be someone other than yourself, or
otherwise mislead us or third-parties as to the origin of any Submissions. We
may, but shall not be obligated to, remove or edit any Submissions without any
notice or legal course applicable to us in this regard.
H. CLAIMS AGAINST
OBJECTIONABLE CONTENT
We
list thousands of products for sale offered by numerous sellers on the Site and
host multiple comments on listings, it is not possible for us to be aware of
the contents of each product listed for sale, or each comment or review that is
displayed. Accordingly, we operate on a "claim, review, and takedown"
basis. If you believe that any content on the Site is illegal, offensive
(including but not limited to material that is sexually explicit content or
which promotes racism, bigotry, hatred, or physical harm), deceptive,
misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous,
obscene, pornographic, pedophilic or menacing; ethnically objectionable,
disparaging; or is otherwise injurious to third parties; or relates to or
promotes money laundering or gambling; or is harmful to minors in any way; or
impersonates another person; or threatens the unity, integrity, security or
sovereignty of Bangladesh or friendly relations with foreign States; or
objectionable or otherwise unlawful in any manner whatsoever; or which consists
of or contains software viruses, (" objectionable content "), please
notify us immediately by following by writing to us on legal@EzCart.com.bd. We
will make all practical endeavors to investigate and remove valid objectionable
content complained about within a reasonable amount of time.
Please ensure to provide your name, address, contact information, and as many
relevant details of the claim including name of objectionable content party,
instances of objection, proof of objection amongst others. Please note that
providing incomplete details will render your claim invalid and unusable for
legal purposes.
I. CLAIMS AGAINST
INFRINGING CONTENT
We
respect the intellectual property of others. If you believe that your
intellectual property rights have been used in a way that gives rise to
concerns of infringement, please write to us at support@ezcart.com.bd and we
will make all reasonable efforts to address your concern within a reasonable
amount of time. Please ensure to provide your name, address, contact
information, and as many relevant details of the claim including the name of
infringing party, instances of infringement, proof of infringement amongst
others. Please note that providing incomplete details will render your claim
invalid and unusable for legal purposes. In addition, providing false or
misleading information may be considered a legal offense and may be followed by
legal proceedings.
We also respect a manufacturer's right to enter into exclusive distribution or
resale agreements for its products. However, violations of such agreements do
not constitute intellectual property rights infringement. As the enforcement of
these agreements is a matter between the manufacturer, distributor, and/or
respective reseller, it would not be appropriate for us to assist in the
enforcement of such activities. While we cannot provide legal advice, nor share
private information as protected by the law, we recommend that any questions or
concerns regarding your rights may be routed to a legal specialist.
J. COPYRIGHTS
All
intellectual property rights, whether registered or unregistered, in the Site,
information content on the Site and all the website design, including, but not
limited to text, graphics, software, photos, video, music, sound, and their
selection and arrangement, and all software compilations, underlying source
code, and software shall remain our property. The entire contents of the Site
also are protected by copyright as a collective work under Bangladeshi
copyright laws and international conventions. All rights are reserved.
K. DISCLAIMER
You
acknowledge and undertake that you are accessing the services on the Site and
transacting at your own risk and are using your best and prudent judgment
before entering into any transactions through the Site. We shall neither be
liable nor responsible for any actions or inactions of sellers nor any breach
of conditions, representations or warranties by the sellers or manufacturers of
the products and hereby expressly disclaim and any all responsibility and
liability in that regard. We shall not mediate or resolve any dispute or
disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or
implied) in respect of quality, suitability, accuracy, reliability,
completeness, timeliness, performance, safety, merchantability, fitness for a
particular purpose, or legality of the products listed or displayed or
transacted or the content (including product or pricing information and/or
specifications) on the Site. While we have taken precautions to avoid
inaccuracies in content, this Site, all content, information (including the
price of products), software, products, services, and related graphics are
provided an as-is basis, without warranty of any kind. We do not implicitly or
explicitly support or endorse the sale or purchase of any products on the Site.
At no time shall any right, title, or interest in the products sold through or
displayed on the Site vest with us nor shall EzCart have any obligations or
liabilities in respect of any transactions on the Site.
We shall neither be liable nor responsible for any actions or inactions of any
other service provider as listed on our Site which includes but is not limited
to payment providers, installment offerings, warranty services amongst others.
M. THIRD-PARTY
BUSINESSES
Parties
other than EzCart and its affiliates may operate stores, provide services, or
sell product lines on the Site. For example, businesses and individuals offer
products via Marketplace. In addition, we provide links to the websites of
affiliated companies and certain other businesses. We are not responsible for
examining or evaluating, and we do not warrant or endorse the offerings of any
of these businesses or individuals, or the content of their websites. We do not
assume any responsibility or liability for the actions, products, and content
of any of these and any other third parties. You can tell when a third party is
involved in your transactions by reviewing your transaction carefully, and we
may share customer information related to those transactions with that third party. You should carefully review their privacy statements and related
terms and conditions.
N. COMMUNICATING
WITH US
When
you visit the Site or send e-mails to us, you are communicating with us
electronically. You will be required to provide a valid phone number while
placing an order with us. We may communicate with you by e-mail, SMS, phone
call, or by posting notices on the Site or by any other mode of communication we
choose to employ. For contractual purposes, you consent to receive
communications (including transactional, promotional, and/or commercial
messages), from us with respect to your use of the website (and/or placement of
your order) and agree to treat all modes of communication with the same
importance.
O. LOSSES
We
will not be responsible for any business or personal losses (including but not
limited to loss of profits, revenue, contracts, anticipated savings, data,
goodwill, or wasted expenditure) or any other indirect or consequential loss
that is not reasonably foreseeable to both you and us when you commenced using
the Site.
P. AMENDMENTS TO
CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We
reserve the right to make changes to the Site, its policies, these terms and
conditions and any other publicly displayed condition or service promise at any
time. You will be subject to the policies and terms and conditions in force at
the time you used the Site unless any change to those policies or these
conditions is required to be made by law or government authority (in which case
it will apply to orders previously placed by you). If any of these conditions
is deemed invalid, void, or for any reason unenforceable, that condition will
be deemed severable and will not affect the validity and enforceability of any
remaining condition.
Q. EVENTS BEYOND
OUR CONTROL
We
will not be held responsible for any delay or failure to comply with our
obligations under these conditions if the delay or failure arises from any
cause which is beyond our reasonable control. This condition does not affect
your statutory rights.
R. WAIVER
You
acknowledge and recognize that we are a private commercial enterprise and
reserve the right to conduct business to achieve our objectives in a manner we
deem fit. You also acknowledge that if you breach the conditions stated on our
Site and we take no action, we are still entitled to use our rights and
remedies in any other situation where you breach these conditions.
S. TERMINATION
In
addition to any other legal or equitable remedies, we may, without prior notice
to you, immediately terminate the Terms and Conditions or revoke any or all of
your rights granted under the Terms and Conditions. Upon any termination of
this Agreement, you shall immediately cease all access to and use of the Site
and we shall, in addition to any other legal or equitable remedies, immediately
revoke all password(s) and account identification issued to you and deny your
access to and use of this Site in whole or in part. Any termination of this
agreement shall not affect the respective rights and obligations (including
without limitation, payment obligations) of the parties arising before the date
of termination. You furthermore agree that the Site shall not be liable to you
or to any other person as a result of any such suspension or termination. If
you are dissatisfied with the Site or with any terms, conditions, rules,
policies, guidelines, or practices in operating the Site, your sole, and
exclusive remedy is to discontinue using the Site.
T. GOVERNING LAW
AND JURISDICTION
These
terms and conditions are governed by and construed in accordance with the laws
of The People's Republic of Bangladesh. You agree that the courts, tribunals, and/or quasi-judicial bodies located in Dhaka, Bangladesh shall have exclusive jurisdiction on any dispute arising inside Bangladesh under this
Agreement.
U. CONTACT US
You
may reach us here
V. OUR SOFTWARE
Our
software includes any software (including any updates or upgrades to the
software and any related documentation) that we make available to you from time
to time for your use in connection with the Site (the "Software").
You may use the Software solely for purposes of enabling you to use and enjoy
our services as permitted by the Terms and Conditions and any related
applicable terms as available on the Site. You may not incorporate any portion
of the Software into your own programs or compile any portion of it in
combination with your own programs, transfer it for use with another service,
or sell, rent, lease, lend, loan, distribute or sub-license the Software or
otherwise assign any rights to the Software in whole or in part. You may not
use the Software for any illegal purpose. We may cease providing you service
and we may terminate your right to use the Software at any time. Your rights to
use the Software will automatically terminate without notice from us if you
fail to comply with any of the Terms and Conditions listed here or across the
Site. Additional third-party terms contained within the Site or distributed as
such that are specifically identified in related documentation may apply and
will govern the use of such software in the event of a conflict with these
Terms and Conditions. All software used in any of our services is our property
and/or our affiliates or its software suppliers and protected by the laws of
Bangladesh including but not limited to any other applicable copyright laws.
When you use the Site, you may also be using the services of one or more third
parties, such as a wireless carrier or a mobile platform provider. Your use of
these third-party services may be subject to separate policies, terms of use,
and fees of these third parties.
You may not, and you will not encourage, assist or authorize any other person
to copy, modify, reverse engineer, decompile or disassemble, or otherwise
tamper with our software whether in whole or in part or create any derivative
works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual
updates at any time and without notice to you.
3. CONDITIONS OF
SALE (BETWEEN SELLERS AND CUSTOMERS)
Please
read these conditions carefully before placing an order for any products with
the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Site. These
conditions signify your agreement to be bound by these conditions.
A. CONDITIONS
RELATED TO SALE OF THE PRODUCT OR SERVICE
This
section deals with conditions relating to the sale of products or services on
the Site.
B. THE CONTRACT
Your
order is a legal offer to the seller to buy the product or service displayed on
our Site. When you place an order to purchase a product, any confirmations or
status updates received prior to the dispatch of your order serve purely to
validate the order details provided and in no way imply the confirmation of
the order itself. The acceptance of your order is considered confirmed when the
product is dispatched to you. If your order is dispatched in more than one
package, you may receive separate dispatch confirmations. Upon time of placing
the order, we indicate an approximate timeline that the processing of your
order will take however we cannot guarantee this timeline to be rigorously
precise in every instance as we are dependent on third-party service providers
to preserve this commitment. We commit to you to make every reasonable effort
to ensure that the indicative timeline is met. All commercial/contractual terms
are offered by and agreed to between you and the sellers alone. The
commercial/contractual terms include without limitation price, shipping costs,
payment methods, payment terms, date, period, and mode of delivery, warranties
related to products and services, and after-sales services related to products
and services. EzCart does not have any control or does not determine or advise
or in any way involve itself in the offering or acceptance of such
commercial/contractual terms between you and the Sellers. The seller
retains the right to cancel any order at its sole discretion prior to dispatch.
We will ensure that there is a timely intimation to you of such cancellation via
an email or SMS. Any prepayments made in case of such cancellation(s), shall be
refunded to you within the time frames stipulated here.
D. RETURNS
Please
review our Returns Policy here.
E. PRICING,
AVAILABILITY AND ORDER PROCESSING
All
prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT and are
listed on the Site by the seller that is selling the product or service. Items
in your Shopping Cart will always reflect the most recent price displayed on
the item's product detail page. Please note that this price may differ from the
price shown for the item when you first placed it in your cart. Placing an item
in your cart does not reserve the price shown at that time. It is also possible
that an item's price may decrease between the time you place it in your basket
and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Site or
other websites.
We are determined to provide the most accurate pricing information on the Site
to our users; however, errors may still occur, such as cases when the price of
an item is not displayed correctly on the Site. As such, we reserve the right
to refuse or cancel any order. In the event that an item is mispriced, we may,
at our own discretion, either contact you for instructions or cancel your order
and notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and your
prepayment processed. If such a cancellation occurs on your prepaid order, our
policies for refund will apply. Please note that EzCart possesses 100% right on
the refund amount. Usually, the refund amount is calculated based on the customer's
paid price after deducting any sort of discount and shipping fee.
We list availability information for products listed on the Site, including on
each product information page. Beyond what we say on that page or otherwise on
the Site, we cannot be more specific about availability. Please note that
dispatch estimates are just that. They are not guaranteed dispatch times and
should not be relied upon as such. As we process your order, you will be
informed by e-mail or SMS if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various
reasons. The Site reserves the right to refuse or cancel any order for any
reason at any given time. You may be asked to provide additional verifications
or information, including but not limited to phone number and address before
we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to
obtain validation of your payment details before providing you with the product
and to verify the personal information you shared with us. This verification
can take the shape of an identity, place of residence, or banking information
check. The absence of an answer following such an inquiry will automatically cause
the cancellation of the order within a reasonable timeline. We reserve the
right to proceed to direct cancellation of an order for which we suspect a risk
of fraudulent use of banking instruments or other reasons without prior notice
or any subsequent legal liability.
Refund Voucher
Promotional Vouchers
Reward Vouchers
Promotional Items
Security and Fraud
F. RESELLING EZCART
PRODUCTS
Reselling
EzCart products for business purposes is strictly prohibited. If any
unauthorized personnel is found committing the above act, legal action may be
taken against him/her.
G. TAXES
You
shall be responsible for payment of all fees/costs/charges associated with the
purchase of products from the Site and you agree to bear any and all applicable
taxes as per prevailing law.
H. REPRESENTATIONS
AND WARRANTIES
We
do not make any representation or warranty as to specifics (such as quality,
value, saleability, etc) of the products or services listed to be sold on the
Site when products or services are sold by third parties. We do not implicitly
or explicitly support or endorse the sale or purchase of any products or
services on the Site. We accept no liability for any errors or omissions,
whether on behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract
entered into between you and the sellers. We cannot and do not guarantee your
actions or those of the sellers as they conclude transactions on the Site. We
are not required to mediate or resolve any dispute or disagreement arising from
transactions occurring on our Site.
We do not at any point in time during any transaction as entered into by you
with a third party on our Site, gain title to or have any rights or claims over
the products or services offered by a seller. Therefore, we do not have any
obligations or liabilities in respect of such contract(s) entered into between
you and the seller(s). We are not responsible for the unsatisfactory or delayed
performance of services or damages or delays as a result of products that are
out of stock, unavailable or back-ordered.
Pricing on any product(s) or related information as reflected on the Site may be due to some technical issue, typographical error, or other reason by incorrect
as published and as a result, you accept that in such conditions the seller or
the Site may cancel your order without prior notice or any liability arising as
a result. Any prepayments made for such orders will be refunded to you per our
refund policy as stipulated here.
I. OTHERS
You confirm that the product(s) or service(s) ordered by you are purchased for
your internal/personal consumption and not for commercial resale. You
authorize us to declare and provide a declaration to any governmental authority
on your behalf stating the aforesaid purpose for your orders on the Site. The
Seller or the Site may cancel an order wherein the quantities exceed the
typical individual consumption. This applies both to the number of products
ordered within a single order and the placing of several orders for the same
product where the individual orders comprise a quantity that exceeds the
typical individual consumption. What comprises a typical individual's
consumption quantity limit shall be based on various factors and at the sole
discretion of the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost at any time before the item is dispatched to
you.
Please note that we sell products only in quantities that correspond to the
typical needs of an average household. This applies both to the number of
products ordered within a single order and the placing of several orders for
the same product where the individual orders comprise a quantity typical for a
normal household. Please, review our Refund Policy here.